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4 Steps to Improving the Ultrasound Patient Experience

Ultrasound is not just a test. It’s a patient experience. Your patients will interact with your staff during the ultrasound visit, impacting how they feel about their care experience. Patients want to know their doctor cares about them as individuals and that their needs are met during their visit. The better you can meet these needs, the more likely they will refer friends and family members to you.

Here are four ways to improve patient experience in your diagnostic ultrasound clinic.

1. Communication

Both doctor and patient need to understand what to expect during an ultrasound exam. You should explain precisely how long it will take (typically between 10 and 20 minutes) and how many times they’ll need to be scanned before getting results back from the doctor.

Tell them if you’ll need to touch them during an ultrasound for foot pain exam so they’re prepared for any discomfort they may feel when moving around inside the machine. Also, let them know if there’s any chance, they’ll see blood or other bodily fluids on the screen during the procedure, so they’re prepared for anything unexpected.

2. Keep Reactions Limited 

Doctors in diagnostic ultrasound centers in Ocala, FL may be used to seeing reactions from patients when they get their first ultrasound scan. Some people may become a little nervous when they hear the word “ultrasound” and think they will have an uncomfortable experience, which could cause them to react negatively.

If this happens, use your best calming voice and explain what should happen during the scan so that they understand what is going on and why it will benefit them in the long run. You can also show the patient several pictures of the previous ultrasound for a foot pain scan to see how comfortable it is for most people and how quickly it goes by.

3. Incorporate Technology

The use of technology can improve the ultrasound patient experience. First, it makes it easier for your staff to communicate with each other and patients. Second, it allows you to have an automated system to pay your bills online or by phone. Finally, it will enable you to store patient information electronically, so you don’t have to spend time in your computer or filing cabinets.

4. Provide Excellent Customer Service

While technology is essential for improving the ultrasound patient experience, customer service can also be instrumental. The key is for you and your staff members to constantly provide excellent customer service. It includes ensuring that questions are answered quickly and thoroughly so that patients know what to expect from their visit before they leave home and while at your office waiting for their appointment time in diagnostic ultrasound centers in Ocala, FL.

While at your office, customer service will include:

  • Greeting them at the door and introducing yourself.
  • Offering them something to drink (water or coffee).
  • Explaining what will happen during their visit.

Hence, they understand what they can expect.

The ultrasound experience is one of the most critical moments in a patient’s life. It is when they can be assured that their provider and the diagnostic ultrasound clinic facility staff are working together to provide them with the best care possible. It requires communication, empathy, honesty, and transparency on the part of both the patient and their healthcare team. Contact Marion County Podiatry right away if you’re interested in getting an ultrasound of any kind.

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Carl M. Salvati, DPM
Carl M. Salvati, DPM completed a three year podiatric medical and surgical residency with reconstructive rearfoot and ankle training at Westside Regional Medical Center in Plantation, FL. During his time in residency, Dr Salvati had extensive experience in trauma, arthroscopy, diabetic limb salvage, and elective lower extremity procedures. He has an undergraduate BS BA degree from the University of Florida where he graduated cum laude and was a member of the Golden Key International Honour Society. He received his Doctor of Podiatric Medicine from Barry University School of Podiatric Medicine in Miami, Florida. Dr. Salvati participated in various charitable endeavors including the Yucatan Crippled Children’s Project in Mexico. He is board certified by the American board of Podiatric Medicine and is a Fellow of the American College of Podiatric Medicine. He is also board certified in the sub-specialty of Amputation Prevention and Wound Care by the American Board of Podiatric Medicine. He has been Certified as a Wound Care Specialist Physician by the American Board of Wound Management. Dr Salvati is a dedicated and compassionate physician with extensive surgical and medical experience.

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